Complaints procedure
Your feedback helps us improve. We treat every complaint seriously and promptly.
How to file a complaint
- Email info@zaro.mk with a description of the issue and, if available, your order number and photos.
- You will receive acknowledgement within 2 business days.
- We will respond with a resolution within 15 days at most.
Dispute resolution
If you are not satisfied with our response, you have the right to contact the competent consumer-protection authorities in North Macedonia.